- What types of personal data we collect
- How we use the personal data we collect
- How we share personal data
- How we store and protect personal data
- How to access and control your personal data
- About us
- Third party services
This policy also explains your rights and the decisions at your disposal regarding how we use your information, such as the right to object to certain uses of your personal data, or the right to access and update your data. Disagreement with these terms amounts to a decision not to access or use our Services, nor to interact in any way with any other aspect of our business.
Where our Services are contracted with an organization (for example, your employer), it is understood that the organization controls the information being processed by our Services.
What types of personal data we collect
Account and profile data
As Atlassian and SonarSource license vendors, in addition to information provided by Atlassian through the marketplace or by SonarSource, we also collect information about potential customers whenever we receive a query about the provision of licensing services, such as purchases, renewals, co-terming, applications or restrictions, as well as Atlassian marketplace apps or SonarQube plugins belonging to third parties.
As Atlassian Solution Partner and SonarSource partner, we collect information about potential customers every time we receive a query about providing consulting services.
Data sent from apps:
EXCENTIA apps are an integral part of our Services. These apps collect and store data published, sent, received and shared by you, and will include any information you decide to incorporate into the apps, such as a SonarQube server configuration, or any value contained in those fields. The content also extends to links posted on the Services. If you use a server or data center version of our services, we do not host, store, transmit, receive or collect information about you.
Data provided through our websites:
These services also include EXCENTIA’s proprietary websites. We collect content submitted voluntarily to these websites through forms or through social media interactions. For example, you send content when you give us feedback or when you download promotional content, participate in surveys, promotions, or events.
Data provided through direct channels:
The Services also extend to our direct communication channels, such as telephone or e-mail, through which you can contact us to request our licensing and/or consulting services. As a result of these queries, your contact details, a summary of your service request, and any other supporting information that may reasonably be of assistance in responding to your inquiry may be stored.
Data provided through our customer support channels
The Services also extend to our customer support channels, through which you can submit information related to a problem you are experiencing with our Services. Your personal data, as well as a summary of the problem and any other documentation, screenshots or information that can help solve the problem, will be requested under the following assumptions: that it be listed as a technical contact, that you open an incident, you speak directly with an EXCENTIA representative, or otherwise communicate with our customer support team.
Data we collect automatically when you use our Services:
Certain types of information are collected when you visit and interact with any of our Services. This information includes the features you use, the links you click on, the documents you download, l
Data received from third parties
We receive information about you from other users of our Services and from third parties such as Google Analytics, or MailChimp.
Other users of the Services
Other users of the Services may provide information about you when they submit content through the Services. For example, a user may indicate your contact information by mentioning you in an incident.
Atlassian and its companies
We receive information about you from companies owned or operated by Atlassian, in accordance with their own terms and conditions.
SonarSource and its companies
We receive information about you from companies owned or operated by SonarSource, in accordance with their own terms and conditions.
How we use your personal data
To provide the Services and personalize your experience
We use information about you to provide you with the services you have requested. This is the case of commercial transactions with you, your authentication when accessing apps, customer support, or the operation and maintenance of the Services.
For research and development
We want our Services to become smarter, faster, safer, more integrated and more useful. The feedback we receive helps us solve problems, identify trends and usage patterns, as well as areas for integration and improvement.
To contact you about Services
We use your contact details to send you communications regarding our business relationship with you by e-mail and through the services, such as purchase confirmations, reminders about the expiration of your licenses, responses to comments, questions and queries, providing customer support as well as sending technical notes, updates, security alerts and administrative messages. We also send communications when you start using a Service to help you manage it with more expertise. These communications are part of the Services and, in most cases, you cannot unsubscribe from them. If there is an option to unsubscribe, you will find it within the message itself or in your account settings.
To market, promote and improve interaction with Services
We use your contact details and how you use the Services to send you promotional communications that may be of interest to you. These communications are intended to enhance your interaction with our Services and maximize their use by you, and may contain information about new features, surveys, newsletters, or events. We will also send you communications with product offers, contests or promotions. You can disable sending these communications by following the instructions in the opt-out section below.
We use your information to troubleshoot technical issues, respond to your requests for help, analyze fault information and repair and improve our Services.
We use information about you and our Services to verify accounts and their activity, track suspicious or criminal behavior, and identify violations of our usage policies.
Protection of legitimate commercial interests and legal rights
When required by law or deemed necessary to protect our rights and interests, or the interests of third parties, we may use your personal data in connection with legal actions, compliance, regulations, audits, or where it is necessary to disclose sensitive information related to the acquisition, merger or sale of an enterprise.
Under prior permission, we may use information about you for specific purposes not mentioned above. For example, we may post testimonials or customer stories with your consent to promote our services.
How we share your personal data
Sharing data with third parties
We share information with third parties that help us operate, promote, improve, integrate, customize and market our services. We do not do business by trading in personal data and will not share your information with third parties for that purpose.
We work with third parties for services related to development, hosting, maintenance, backup, storage, virtual infrastructure, analytics, and other services related to our apps and websites. If a service provider needs to access your personal data to provide its services on our behalf, it does so under our supervision in accordance with policies and procedures designed to protect your information.
The service providers with whom EXCENTIA currently has contractual relationships are detailed at the end of this document.
Sometimes it is necessary to involve the Atlassian customer service department to solve your technical problems. In such cases, the necessary personal data about your use of our Services may be communicated to Atlassian.
Sometimes it is necessary to involve the SonarSource customer service department to solve your technical problems. In such cases, necessary personal data about your use of our Services may be communicated to SonarSource.
How we store and protect your personal data
We use hosting service providers to host the information we collect, and we employ technical measures to secure your data. The EXCENTIA website is hosted on GitHub.
While safeguards have been put in place to protect your information, no security system is impenetrable. Due to the very nature of the internet, we cannot guarantee that data is completely safe from intrusion, either while it is hosted on our systems, or while it is being transmitted.
Preservation of information
The periods of preservation of the personal information we collect depend on the type of information as described below. We will delete or anonymize your information after the relevant deadline. If this is not possible, for example because the information has been stored in backup files, we will securely host your information and isolate it from any possible use until it is possible to proceed with deletion.
Account Information: We preserve your account information for as long as your account is active and for a reasonable period thereafter, should you decide to reactivate the Services. We also retain certain data necessary to comply with our legal obligations and agreements, settle disputes, sustain our business operations and continue to develop and improve our services. When your information is preserved for the purpose of improving and developing the Service, we take the necessary steps to delete data that directly identifies you and we only use data aimed at drawing conclusions related to general patterns of use of our Services, and not to analyze any personal characteristics.
Information shared in services: In case of deactivation or disabling of your account, some of the data and content you have posted will remain visible so that your teammates have the possibility to make full use of our Services. For example, we’ll continue to display the project fields you’ve created.
Marketing Information: If you have decided to receive marketing emails, we will preserve data about your marketing preferences for a reasonable period from the last date you expressed interest in our Services, like the last time you opened an EXCENTIA email or the last time you used your account. We preserve information related to cookies and other tracking technologies for a reasonable period of time after the date of creation of such information.
How to access and control your personal data
You can make numerous decisions regarding your personal data. Below is a list of your rights, how to exercise them, as well as applicable limitations.
You have the right to request a copy of your personal data, to oppose the use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured electronic format. Below, we describe the tools and processes to which you must go to make these requests. You may exercise some of your rights by accessing our Services and using the settings available in your account. Wherever services are being managed by an administrator, you may need to contact them to respond to your requests. For any other request, you can write to us at the contact details in the About Us section at the end of this document.
Access and update your information: As a user of one of the EXCENTIA apps, your profile information belongs to your Atlassian account, so you must go directly to the corresponding Atlassian channels to update your information.
As a potential customer or current customer on any of the other Services, you may send a request to the contact details indicated at the end of this document, requesting a copy of your information or indicating the data that must be updated.
Deactivate your account:If you no longer wish to use our Services, you or your administrator must deactivate the account of our Services. If you can deactivate your own account, that option will be available in your account settings. Otherwise, contact your administrator. If you are an administrator and you do not have the ability to deactivate the account through the administrator settings, please contact EXCENTIA customer support.
Request that we stop using your information: You may request that we stop accessing, storing, using or otherwise processing your data if you believe that we do not have the right to perform such operations. In the event that you have granted your permission for a limited use of your personal data, you may inform us of your decision to revoke such consent, but this revocation will not affect operations that have already been performed. You may also request through the channel below that your information cease to be used for marketing purposes. Upon receipt of such requests, EXCENTIA may need time to conduct relevant investigations and respond to the request. If there are delays or disagreements about our right to continue using your data, we will block the use of your information as long as the request or disagreement has not been resolved, provided that your administrator does not object, if any.
Opt-out of communications: To stop receiving our promotional communications and have your contact removed from our marketing distribution list, you can use the unsubscribe link that includes each email, or contact us at the address below. Even though you are no longer on that list, you will still receive transactional messages related to our Services.
Data portability: If you request it, we will provide you with an electronic file with the basic information of your account, the information you have created and stored by us, and any records of our systems (CRM, ERP, ...) associated with your data.
EXCENTIA CONSULTORIA S.L.
DOMICILIO SOCIAL: C/ Xativa 14, 1B, 46002 Valencia
Phone: +34 963 254 808
Third party services
Google Analytics is a Google service.